For years, I had been a dependable vendor on Cardmarket, one of Europe’s most notable platforms for investing cards. I taken care of an excellent status — more than four hundred good reviews, zero disputes, and regular, Specialist services. But a person unjustified dispute, dealt with by Cardmarket personnel members Silvia Parravano and Christian Tobehn, changed all the things. in this post, I'll share my private working experience, explain the structural flaws in Cardmarket's dispute course of action, and challenge a stark warning to other sellers.

A clear file Built above many years

A Proven vendor With 100% constructive Feedback

prior to the incident, I used to be accurately the kind of seller every marketplace values. I outlined trading playing cards precisely, described ailments transparently, and transported instantly. I in no way gained an individual grievance — only praise.

the value of Trust on Cardmarket

track record is everything for sellers on Cardmarket. one particular error — even one which isn’t your fault — can problems a long time of effort. That’s what can make my story so alarming for Other people operating to the platform.

The Dispute That Shattered My Standing

Buyer requested the Wrong Card, Then Blamed Me

The trouble started every time a customer requested a card stated precisely by identify, set, and affliction. on receiving it, they falsely claimed I had despatched the “Completely wrong version” — Even with clear listing evidence exhibiting I hadn’t.

Proof overlooked by guidance

I submitted screenshots with the listing, card Model, and issue to verify my precision. But Cardmarket assistance, particularly Silvia Parravano, ignored the points. rather than examining the listing or requesting clarification, she instantly sided with the customer.

Silvia Parravano’s Mishandling of your Dispute

No truthful Investigation

Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or request any counterevidence from the client. She simply just blocked my account. No hearing. No second feeling. No charm.

No Warning, No conversation

What produced this even worse was the suddenness from the motion. I used to be locked outside of my account right away. click here My appeals — asking for an evaluation or escalation — have been met with automated responses or silence. Silvia Parravano exercised entire authority with no accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing the identical Pattern

In adhere to-ups, my scenario was also witnessed by Christian Tobehn, An additional member of Cardmarket's support workforce. sadly, in lieu of examining the points objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automated deflections and a lasting ban.

A Pattern of Seller Disregard

Are truthful Sellers currently being Silenced?

immediately after this working experience, I began looking into on-line message boards and community threads. I quickly found I wasn’t by itself. Dozens of very long-time sellers reported related activities — many involving Silvia Parravano.

a standard topic? potential buyers normally gain, even if Erroneous — and sellers are left voiceless.

How This Hurts all the Market

whilst platforms should protect buyers, disregarding evidence from truthful sellers leads to a broken ecosystem. When believe in is one-sided, poor actors take advantage, realizing they’ll be shielded by biased guidance brokers.

the situation: No Oversight, No enchantment

deficiency of Transparency in Cardmarket’s procedure

The most alarming problem could be the absence of an appeals procedure. the moment personnel like Silvia or Christian make a choice, it’s closing. There’s no second assessment, no accountability, and no way to revive use of your account — It doesn't matter how solid your evidence is.

hazard of Abuse and Blackmail

In my situation, I was indirectly coerced into refunding a Phony declare — or get rid of my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.

economical and psychological penalties

company reduction Overnight

I invested decades in building my seller profile. All that energy was worn out right away, in addition to likely potential earnings. My seller dashboard, buy heritage, and loyal purchaser foundation — all absent.

Emotional Toll with a Trusted vendor

This wasn’t just a business strike. it had been demoralizing. To be treated just like a fraud just after many years of integrity was emotionally devastating. I adopted each individual rule, and continue to got punished.

What Cardmarket will have to Do to Regain rely on

Platform Reforms Are Urgently essential

If Cardmarket would like to keep high-quality sellers and stop potential abuse, it need to:

• ✅ Introduce a clear attraction approach for blocked accounts

• ✅ demand disputes being reviewed by not less than two unbiased assist brokers

• ✅ teach employees like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ secure sellers who submit distinct, factual proof

• ✅ create accountability metrics for staff choices

without the need of these alterations, straightforward sellers will carry on to get collateral harm in a very technique that blindly favors prospective buyers.

ultimate Thoughts: Be Wary, keep Documented

for anyone who is at the moment promoting on Cardmarket, don’t believe your great file will defend you. you might be normally a person purchaser complaint — even a Bogus a person — away from being silenced.

guard you by:

• getting screenshots of every listing

• Archiving communication with potential buyers

• Backing up your account knowledge on a regular basis

• planning for disputes — even if you do very little Mistaken

Conclusion: 

My expertise with Silvia Parravano and Christian Tobehn need to function a serious warning to anybody working with Cardmarket. I thought inside the platform. I performed by The foundations. And I continue to bought eradicated without having bring about.

If Cardmarket proceeds to ignore seller legal rights, additional reputable vendors will walk absent. And when that transpires, the System received’t just get rid of sellers — it’ll reduce its believability.

Has a little something related took place for you? Share your knowledge and enable raise recognition. Sellers ought to have superior.